SHIPPING, PAYMENT, & RETURNS

GENERAL

Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from our KUL Distribution Centers in the state of California via USPS (standard shipping). No orders are processed or shipped on Sundays. 

Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. 

By utilizing the United States Postal Service (USPS) for final delivery, we are able to reach any domestic address, including PO boxes.

BACKORDERS

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information shortly thereafter.

PAYMENT OPTIONS

KULCases.com accepts Discover, VISA, Mastercard, and American Express. Your checkout page is protected by SSL to keep your credit card data safe and secure. 

BILLING

Once an order has been submitted, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a charge has been made. In addition to the bank’s authorization, KUL, LLC software system will run various authorization checks. If for any reason an order is not authorized by KUL, LLC software system, the order will not be processed, nor will an order confirmation be issued. Under these circumstances, the customer WILL NOT be charged. However, the amount will still appear as a pre-authorization for approximately 2-3 business days. Billing will be processed upon shipment of all orders.

DISCOUNTS

If you are experiencing difficulties with a coupon code and this is the first time you’ve used it, make sure that you enter the code exactly as it is shown. Please note that you must enter your coupon code in the field that is labeled "COUPON CODE". If you have already submitted an order, please understand that we are not able to make changes to the financial aspect of your transaction.

ORDER NOT PROCESSING

Possible reasons that an order would not process:

  • The billing address that is on the order does not match the billing address that the card statement is sent to.
  • Unavailable funds.
  • Incorrect card security code. 
  • Incorrect card number or expiration date.

If your order did not process and you still see authorizations on your credit or debit card, please don't fret. These are not charges, and no money has been taken from your account. They are merely pending authorizations and will drop off your account in 2-3 business days. If you continue to have problems with your credit card on our site, please contact the KUL Team at info@kulcases.com.

KUL reserves the right to correct price errors before fulfilling any orders.

RETURN POLICY

All sales are final. Products purchased through an authorized KUL retailer cannot be refunded by KUL LLC and should be returned (unused) to the retailer directly.